SERVICES & PACKAGES

Virtual Connect offer a diverse range of services to support you and your business. We are commited to providing you with the services you need to help your business flourish!

Services offered, but not limited too include;

General and NDIS Administrative Support

Daily or weekly invoicing; including NDIS PRODA payment requests
Remittance and payment receipting
Preparation and follow up of service agreements
Creation and management of PRODA Service Bookings
Medicare claiming
DVA claiming
Monthly reports of each NDIS client to keep you up to date with funding and plan dates
Liasing with support coordinators or third parties on your behalf
Transcribing your reports or letters

Practice Management

Setup of Cliniko, Splose or Nookal: staff schedules, appointment types, forms, cases, appointment reminder templates, billable items, online bookings, basic business settings and letter templates
Creation of new client intake forms/welcome packs/service agreements
Sending new client intake forms/packs/service agreements
Preparation of onboarding documents for new staff members/clinicians
Electronic filing
Data entry
Follow up of outstanding debts
Wait list management
Email signature creation
Trained in most Allied Health Practice Management Systems including Cliniko, Splose, Nookal, Halaxy and Power Diary

Client Support

Email management
Referral management
Booking client appointments
Confirming client appointments
Rescheduling client appointments
Data entry

Package 'A'

The Hourly Rate.

This is the best option for businesses that want flexibility, who aren't ready to commit to a retainer. You decide how many hours you would like to commit too, and what tasks you would like completed in that week. Our administrators will then track time to the second, keeping you updated on the time that has been used.

Our specialised packages are tailored to suit you and your business. No lock in contracts required, our packages are completely customisable and flexible.

Package 'B'

The Weekly Retainer.

This is the best option for businesses that require ongoing weekly support. This could include daily email monitoring, invoicing and receipting, NDIA management and data entry.

There is a minimum of 5 hours per week for our packages.

Package 'C'

The Project.

Our Project Package is perfect for when you have certain projects to be completed that are one off type tasks. This could include set up of your practice management system, online staff training, or document creation. Pricing will be determined on the individual task basis.

Now is the time to get the support you deserve. Our trained staff are 100% committed to not only growing your business, but will treat your business like their own!